We collect information you provide to us directly through our Sites and Services. Personal information that we collect may include names, dates of birth, telephone numbers, mailing addresses, email addresses, payment information, amongst others.
We also use webpage code referred to as “action tags” to identify some of the pages that you visit, which shows how you interact with the content on those pages. Action tags may be placed in advertisements that are served on our behalf on the Sites and third-party sites, to track your interaction. We may use action tags in our emails to determine whether an email was opened or whether it was forwarded to someone else. For example, we may configure action tags to collect information about which sections of the Sites you visited, when you view or print a page, how long you stayed on the Sites, or on which links or advertisements you clicked.
We may also use pixel tags (also called beacons or pixels), which are small blocks of code installed on (or called by) a webpage, app, or advertisement that can retrieve certain information about your device and browser. This is usually used by third parties from a domain that they do not themselves operate, typically with the permission of the domain owner.
Our mobile applications may include technologies that collect information regarding you, your device, and your activities. Some of our applications may incorporate third-party software development kits (“SDKs”) and application program interfaces (“APIs”), which collect information to facilitate our Services and services provided by third parties. For more information, please see our About Online Advertising page.
If you create an account with Company (a “Subscriber”) or anyone that uses the Services, we will collect information regarding your use of the Services, including, among other things, your saved preferences, alarm signal information from your home and other smart home information necessary for the provision of the Services. We use this information to bill you for your use of the Services, respond to your inquiries, provide you with, maintain, and improve the Services, maintain your Subscriber account, personalize your Subscriber experience, and to provide content and offers that we think may be of interest to you.
When you visit the Sites or use the Services, there may be third parties with whom we conduct business, including any third-party vendors or service providers that we use in connection with providing our Subscribers with the Services that may be collecting your information and sharing it with us. More information regarding these third parties may be found on our Cookie Statement and About Online Advertising page.
We may use your information to process, maintain, and renew your account as a Subscriber.
We may use the information collected about you to: (1) provide you with Services and other benefits, including but not limited to 24/7 customer support through our customer support team (“Customer Support”); (2) facilitate billing, account management, account maintenance, and any of our reward and recognition programs you choose to join; (3) allow you to utilize features within the Sites by granting us access to information from your device such as geo-location when you request certain Services; (4) control risk, detect and prevent fraud, comply with laws, regulations and other legal processes and law enforcement requirements; and (5) communicate with you as needed, through e-mail, text or other means, for communications relating to, among others: (a) alarm alerts, (b) alarm system issues, (c) providing and improving our customer service, and (d) administrative information, for example, information relating to changes to our terms, conditions, and policies. We may also use the information collected about you to maintain and improve our Services, by, for example, sending e-mails to solicit your feedback, and to enroll you in our promotional email programs.
Please note that if you are accessing our Sites and provide your e-mail address to us, you can opt out at any time as indicated in each promotional email. Additionally, if you provide your telephone number, we may use it to initiate an automated or live telephone call from us or a third party, or add your telephone number to a list that our agents may use to contact you. We will only contact you using automated services with your express consent or for the purposes of facilitating a Service that you requested.
We may, to the extent permitted by law, use information collected about you to provide you with offers on our behalf, or on behalf of the Companies, subsidiaries, partners, or other third parties.
If you would like more information regarding receiving promotional emails or other communications, please see Section VII (Opt-Out) below for further information.
We may use your information to conduct our business, such as data analysis, audits, developing new products and services, maintaining existing Services, identifying usage trends, determining the effectiveness of our promotions campaigns, and operating and expanding our business activities. We may also use aggregated and de-identified data, which does not identify you individually, for our business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws.
We may use your information for other purposes specifically disclosed to you at the time we request your information. By providing your information, you consent to all disclosed uses.
We may share your personal information with the Companies, to market our products and services to you, and to provide the products and services available on or through our Site or our local branch offices. We may also share your personal information with the Companies for their direct marketing purposes.
We may also share your information with the Companies, with whom we may jointly offer products or services. If you choose to access these optional services, we may share information about you, including your personal information, with those Companies. You may also be transported to that third party's website when accessing these optional services. Please review those third-party websites carefully before agreeing to its terms or sharing your personal information.
We may share your information with our service providers for the following purposes: (i) for the provision, operation, maintenance, administration, promotion, improvement, and oversight of the Services, the Sites, other benefits offered by the Companies, and advertising services; (ii) to fulfill your requests for information or Services; or (iii) at your direction or with your consent.
Where permitted by law, we may disclose your personal information and other information collected about you, and location and GPS information, under the following circumstances:
In response to legal processes (for example, a court order, search warrant, or subpoena) or requests from law enforcement authorities;
When we believe the Sites and/or the Services are being or have been used in violation of our terms and conditions, applicable law or otherwise in the commission of a crime;
When we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person;
When necessary to protect our rights or property or third parties; or
To prevent fraud.
We may disclose information we collect about you with a third party, under strict confidentiality requirements, involved in the proposed or consummated sale, acquisition, transfer, merger, or consolidation of all or part of our organization.
You may opt out of receiving future promotional communications from us by: (1) emailing firstname.lastname@example.org, (2) following the instructions within a promotional communication you received from us, or (3) clicking here to change your email preferences: [Insert Link].
To learn more about your choices regarding receiving promotional emails, magazine subscriptions or other communications, please contact Customer Support, in addition to reviewing our About Online Advertising page. All opt- out requests will be processed in a timely manner; however, you may continue to receive materials while we process your opt-out request. Please note, even if you opt-out as described in this Section VII (Opt-Out), you may continue to receive certain communications from us, including, among others, those related to your use of the Services and other important notices.
You may also opt out from us sharing your personal information with third parties for their direct marketing purposes by contacting us at , or by writing to us at ATTN: AAA Smart Home Marketing, PO Box 5164, San Ramon, CA 94583.
Our third-party advertising partners may collect data about your visits to the Sites to help them better understand your advertising preferences. If you would like to opt out of behavioral advertising or to learn more about your choices, please visit http://www.aboutads.info/choices/. Options you select are browser and device specific.
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses that share customer personal information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the business practices related to such information-sharing. Alternately, such businesses may put in place a policy not to disclose a customer’s personal information to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt out of such information-sharing.
At this time, we do not honor do-not-track signals, however, we have provided you with the option to opt out from behavioral advertising. Please see our About Online Advertising page for more information.
The Sites may contain third-party links, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third- party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third- party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. You should review the privacy policies of every third-party service that you visit or see, including those third parties you interact with through our Sites and Services.
Protecting your information is a shared responsibility. To protect your personal information from unauthorized access and use, we maintain physical, electronic, and administrative safeguards that comply with federal and state laws. These measures include computer safeguards and secured files and buildings, and limiting employee access to personal information for only legitimate business purposes.
You may request to view and, if necessary, correct information we collect about you. To do so, please send a written request to the e-mail or physical address listed below in Section XIII (How to Contact Us). Include your full name, mailing address, and account number (if applicable). We will handle all requests in accordance with applicable law.
By telephone to: (800) 669-7779
By email to: email@example.com
By mail to: PO Box 5164, San Ramon, CA 94583.