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Answers to Common queries.
As security and technology experts, we can help you utilize your system and service to the fullest. Here are some frequently asked questions to get you started. If you have a different question—or even a suggested addition to this section—please don't hesitate to call us at (800) 669-7779.
For any questions regarding a bill, please call customer support at (800) 669-7779.
Please visit here and create an account using your customer number and invoiced amount. You can find your customer number on the top right corner of your invoice.
Please log into your account and click “my contact list” to update and change all contacts.
Depending on your level of service, you can remotely manage your system through our mobile app. To find out if this is included in your service plan, log into your account and look at your account settings. You can upgrade to include this feature by calling customer support at (800) 669-7779.
Simply use your alarm code to silence the alarm, then call AAA Smart Home dispatch line (800) 669-7779 and use your unique password to cancel the dispatch.
You may have had an interruption in service. To clear this code, you will need to arm your system, trip it and let the siren go for approximately 30 seconds. Then, enter your combination to silence the alarm and your keypad should clear.
Yes. However, AAA Smart Home offers optional motion detectors that can be pet immune.
This depends on what system you have. Please contact AAA Smart Home service department at (800) 669-7779 for assistance.
Push the silence button on the fire panel and hold it down for three seconds. Next, push the acknowledge (ACK) button for three seconds. If the beeping continues, you may require service. Please call (800) 669-7779 to speak with an agent.
Please contact customer support to see how we can help upgrade your equipment and services at (800) 669-7779.
Yes. In the event of a power outage, the back-up battery will activate and operate your alarm system for several hours. If your system battery is or becomes low, a low-battery signal will be sent to AAA Smart Home monitoring center. Your system will also show a “low battery” indication (e.g., LOW BATT or BATT) on the keypad or frequently beep.
If you would like one of AAA Smart Home’s technicians to come out and service your system, please call (800) 669-7779.
Yes. Please call Customer Experience at (800) 669-7779 and we will assist you.
If you need new stickers or signs, please email customer support at memberexperience@a3smarthome.com.
AAA Smart Home smoke detectors do not chirp; they communicate directly with our central station. If yours is beeping, you most likely have a simple battery-powered (usually 9-volt) smoke detector in need of a fresh battery.
Each individual system has its own alarm setting sequence. To learn how to set the alarm installed in your home, please refer to your system’s user manual. If you have additional questions, please contact New Client Services at (800) 669-7779.
Thank you for being a loyal AAA Smart Home customer and trusting us to keep your new home safe. Call our client services department at (800) 669-7779 to have one of our security experts help you transition to a new location and discuss any special moving offers.
If you do not have cellular monitoring, your alarm system may communicate through your phone lines. When the system is tripped, it will seize the line for five to 30 seconds to dial our central station. Do not keep trying to dial out manually. Wait approximately one minute to give the system time to communicate. The more zones tripped, the longer the process.
Moving or modifying equipment is not recommended, however if you would like to relocate a wireless sensor, please contact us on (800) 669-7779.
